• Appointments are encouraged and walk-in are always welcomed. Please plan on arriving 10-15 minutes early to allow check in and ensure a complete satisfactory experience. Late arrival of 15 minutes or more may result in service downgrade or appointment reschedule.
• ReV Nails strongly believes in the quality of our services we provide to our guests and hope to build long lasting relationships with our guests for many years. We strive our best to provide high quality service and we treat you with courtesy and respect.
• If you are running late, please notify us and we will do our best to accommodate you.

• We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellation or rescheduling at least 24 hours prior to the appointment. If the booking is made on the same day, please inform us at least 3 hours prior. Cancellations that are made outside of these guidelines may incur a fee of up to 50% of the reserved service.

• Clients who fail to show up for their appointments will be charged the full amount of the reserved service before booking another appointment or pre-pay for future services. The cancellation policy allows us to inform other customers of any availability as well as keeping our schedule filled. No shows or last minute cancellations may lead to denial of future appointment.

• Prices of services, products and other charges are displayed on price list in the salon window and throughout the salon.
• These prices are subject to variation at different locations and during different seasons may change without notice.

• If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
• You must arrange an appointment to have your nails fixed within 5 days after your initial service.
• We will not be responsible for any breaking, lifting or infected nails.
• Re-fills over the maximum 2-3 weeks period may be charged an extra fee.
• If you damage the original design a charge will apply for repairs.
• We will not offer any refund or credit note because you have simply changed your mind.
• We will redo any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
• As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
• We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused. For example, nails done elsewhere other than our establishment, due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).

• No cash advances: You cannot obtain any cash advance with your Gift Card(s) or redeem your Gift Card(s) for cash.
• Validity and expiry of Gift Card(s): We are not liable to redeem any Gift Card(s) that is presented for redemption after the expiry date. (Gift Card(s) are expired one year from the issued date.)
• Lost or stolen Gift Card(s): Treat your Gift Card(s) like cash. Lost or stolen Gift Card(s) will not be replaced or refunded.
• Gift Card(s) cannot be cancelled: You cannot cancel your Gift Card(s).
• Your Gift Card(s), your responsibility: You are responsible for the use and safety of your Gift Card(s).

To allow us to provide a quality service as efficiently as possible, you need to:

• Ask for the service which you would like to have. If you are unsure, please speak to the salon manager.
• Inform our staff if you are allergic to any chemicals or substances before the start of any service.
• Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
• Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.
• Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
• Please inform us of any illness or injury that you may have to ensure that we provide you with the best service, and that we take extra precautions to avoid any further harm to current condition.